Frequently asked questions
Everything you need to know about the PawRollers Pro Roller before ordering.
What does the PawRollers Pro Roller remove?
It is designed to collect loose pet hair from dry fabric surfaces around the home.
Where can I use it?
It is intended for everyday fabric surfaces such as sofas, cushions, bedding, rugs, pet beds and fabric car seats. Results can vary by fabric type and pet coat, so try a small hidden area first on delicate materials.
How do I use it?
Move the roller back and forth across the dry fabric where loose hair has collected. When hair builds up inside the built-in cleaning chamber, open it and remove the collected fur.
Does it need sticky sheets or replacement rolls?
No. PawRollers is reusable and does not rely on disposable sticky sheets.
Does it need batteries?
No. It is fully manual.
Can I use it for both dog and cat hair?
Yes. It is intended for homes with both dogs and cats. Performance can vary depending on the pet's coat and the surface being cleaned.
What comes with my order?
Each order includes 1 PawRollers Pro Roller with its built-in cleaning chamber.
What colors are available?
The current PawRollers range includes Red, Orange, Purple, Blue, Gray and Green. Available choices are shown on the product page.
How long does shipping take?
Available shipping methods, charges and delivery estimates are shown at checkout when available for your destination. Delivery times can vary by destination, carrier, customs and fulfillment partner. See our Shipping & Delivery page for more information.
Will I receive tracking?
If tracking is available for your order, it will be sent using the contact information provided at checkout.
Can I change my shipping address after ordering?
If you notice an address mistake, contact us as soon as possible through our Contact page. We cannot guarantee changes after an order has entered fulfillment.
What if my item arrives damaged, defective or incorrect?
Contact us through our Contact page with your order details. Photos may be requested so we can review the issue.
Can I return my order?
Return requests should be made within 14 days of receiving your order. Eligibility and instructions are explained on our Returns & Refunds page.